{"id":3696,"date":"2025-07-21T15:25:15","date_gmt":"2025-07-21T15:25:15","guid":{"rendered":"https:\/\/docs.zenner-connect.com\/docs\/11-support-fehlerbehebung\/"},"modified":"2026-03-10T11:13:07","modified_gmt":"2026-03-10T11:13:07","slug":"support-fehlerbehebung","status":"publish","type":"docs","link":"https:\/\/docs.zenner-connect.com\/de\/docs\/datahub\/support-fehlerbehebung\/","title":{"rendered":"11. Support &amp; Fehlerbehebung"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3696\" class=\"elementor elementor-3696 elementor-2992\" data-elementor-post-type=\"docs\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d36dd5e e-flex e-con-boxed e-con e-parent\" data-id=\"d36dd5e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b6a22d elementor-widget elementor-widget-text-editor\" data-id=\"5b6a22d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Um ein Problem oder einen Fehler zu melden, verwenden Sie am besten den <strong><a href=\"https:\/\/jira.bmz-it.com\/servicedesk\/customer\/portal\/5\" target=\"_blank\" rel=\"noopener\">ZENNER Connect Service Desk<\/a><\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11c39f1 elementor-widget elementor-widget-image\" data-id=\"11c39f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/docs.zenner-connect.com\/wp-content\/uploads\/2025\/06\/2025-09-24_ZENNER-CONNECT-ServiceDesk.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"ZENNER Connect Service Desk f\u00fcr den Support\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NjAwNSwidXJsIjoiaHR0cHM6XC9cL2RvY3MuemVubmVyLWNvbm5lY3QuY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI1XC8wNlwvMjAyNS0wOS0yNF9aRU5ORVItQ09OTkVDVC1TZXJ2aWNlRGVzay5wbmcifQ%3D%3D\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1895\" height=\"857\" src=\"https:\/\/docs.zenner-connect.com\/wp-content\/uploads\/2025\/06\/2025-09-24_ZENNER-CONNECT-ServiceDesk.png\" class=\"attachment-full size-full wp-image-6005\" alt=\"ZENNER Connect Service Desk f\u00fcr Support\" srcset=\"https:\/\/docs.zenner-connect.com\/wp-content\/uploads\/2025\/06\/2025-09-24_ZENNER-CONNECT-ServiceDesk.png 1895w, https:\/\/docs.zenner-connect.com\/wp-content\/uploads\/2025\/06\/2025-09-24_ZENNER-CONNECT-ServiceDesk-300x136.png 300w, https:\/\/docs.zenner-connect.com\/wp-content\/uploads\/2025\/06\/2025-09-24_ZENNER-CONNECT-ServiceDesk-1024x463.png 1024w, https:\/\/docs.zenner-connect.com\/wp-content\/uploads\/2025\/06\/2025-09-24_ZENNER-CONNECT-ServiceDesk-768x347.png 768w, https:\/\/docs.zenner-connect.com\/wp-content\/uploads\/2025\/06\/2025-09-24_ZENNER-CONNECT-ServiceDesk-1536x695.png 1536w\" sizes=\"(max-width: 1895px) 100vw, 1895px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad9f73d elementor-widget elementor-widget-text-editor\" data-id=\"ad9f73d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Hier haben Sie die M\u00f6glichkeit, nach dem vorhandenen Fehler <strong>zu suchen<\/strong> und einen unserer <strong>Hilfeartikel<\/strong> zu verwenden.<\/p><p>Wenn kein passender Hilfeartikel gefunden werden konnte, gibt es auch die <strong>M\u00f6glichkeit, eine Anfrage zu erstellen<\/strong>. Hier ist <strong>es ratsam, den entsprechenden Unterpunkt f\u00fcr das betreffende Modul auszuw\u00e4hlen<\/strong>. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3edc2d4 elementor-widget elementor-widget-image\" data-id=\"3edc2d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/docs.zenner-connect.com\/wp-content\/uploads\/2025\/06\/2025-09-24_ZENNER-CONNECT-ServiceDesk_General-Request.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"ZENNER Connect Service Desk f\u00fcr Support - Allgemeine Anfrage\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NjAwOCwidXJsIjoiaHR0cHM6XC9cL2RvY3MuemVubmVyLWNvbm5lY3QuY29tXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI1XC8wNlwvMjAyNS0wOS0yNF9aRU5ORVItQ09OTkVDVC1TZXJ2aWNlRGVza19HZW5lcmFsLVJlcXVlc3QucG5nIn0%3D\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/docs.zenner-connect.com\/wp-content\/uploads\/2025\/06\/2025-09-24_ZENNER-CONNECT-ServiceDesk_General-Request.png\" class=\"attachment-full size-full wp-image-6008\" alt=\"ZENNER Connect Service Desk f\u00fcr Support - Allgemeine Anfrage\" srcset=\"https:\/\/docs.zenner-connect.com\/wp-content\/uploads\/2025\/06\/2025-09-24_ZENNER-CONNECT-ServiceDesk_General-Request.png 1920w, https:\/\/docs.zenner-connect.com\/wp-content\/uploads\/2025\/06\/2025-09-24_ZENNER-CONNECT-ServiceDesk_General-Request-300x169.png 300w, https:\/\/docs.zenner-connect.com\/wp-content\/uploads\/2025\/06\/2025-09-24_ZENNER-CONNECT-ServiceDesk_General-Request-1024x576.png 1024w, https:\/\/docs.zenner-connect.com\/wp-content\/uploads\/2025\/06\/2025-09-24_ZENNER-CONNECT-ServiceDesk_General-Request-768x432.png 768w, https:\/\/docs.zenner-connect.com\/wp-content\/uploads\/2025\/06\/2025-09-24_ZENNER-CONNECT-ServiceDesk_General-Request-1536x864.png 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ff25fd elementor-widget elementor-widget-text-editor\" data-id=\"7ff25fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Bei einer allgemeinen Anfrage sind die folgenden Punkte zu beachten<\/strong>:<\/p><ul><li>Eine <strong>Zusammenfassung<\/strong> des Problems, die so kurz und pr\u00e4gnant wie m\u00f6glich ist<\/li><li>Die <strong>Priorit\u00e4t<\/strong> des Problems<\/li><li>Eine ausf\u00fchrlichere <strong>Beschreibung<\/strong> des Problems<\/li><li>Der betroffene <strong>Mandant<\/strong><\/li><li>Eine <strong>Kontaktperson<\/strong><\/li><li><strong>Komponenten<\/strong>, die betroffen sind<\/li><li>Ein <strong>Anhang<\/strong> zu diesem Fall<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"featured_media":0,"parent":3675,"menu_order":10,"comment_status":"open","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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REST API","link":"https:\/\/docs.zenner-connect.com\/de\/docs\/datahub\/rest-api\/","href":"https:\/\/docs.zenner-connect.com\/de\/wp-json\/wp\/v2\/docs\/3697"}],"wp:attachment":[{"href":"https:\/\/docs.zenner-connect.com\/de\/wp-json\/wp\/v2\/media?parent=3696"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/docs.zenner-connect.com\/de\/wp-json\/wp\/v2\/doc_tag?post=3696"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}