To report a problem or error, it is best to use the ZENNER Connect Service Desk.
Here you have the possibility to search for the existing error and use one of our help articles.
If no suitable help article could be found, there is also the option of creating a request. Here it is advisable to select the appropriate sub-item for the module in question.
The following points must be taken into account for a general request:
- A summary of the problem that is as short and to the point as possible
- The priority of the problem
- A more detailed description of the problem
- The tenant involved
- A contact person
- Components that are affected
- An attachment to this case